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Terms and Conditions for Return of Products


If any of our esteemed customer is not satisfied with quality, colour, specifications or design of the product supplied by us, he may return back to us and get a refund of money or another product subject to the following terms and conditions:

1. The customers will have to return the un-accepted product which is already pre-paid by them, within 10 days of receipt of the product by them. No product shall be eligible for return for refund or exchange it beyond 10 days of receipt of the product by the customer.
2. If the product is bought by them on COD (Cash on Delivery) Basis, and is un-accepted, then, that needs to be retuned back immediately to the same delivery person, with due care and with the original packaging.
3. The returnable product must be un-used in all respects and must be in the same state of condition in which it was supplied to them.
4. The returnable product must be returned by the customers in properly packed condition in the same packaging in which it was delivered to them.
5. Following products shall not be eligible for return and thereby no exchange or refund will be allowed:
a. Perishable goods, such as food and flowers etc.;
b. Newspapers and Magazines;
c. Gift Cards;
d. Sanitary products;
e. Health and personal care products;
f. Hazardous goods including inflammable goods, liquids
and gases;
g. Downloadable software including CD, DVD, VHS tape,
software, video game, cassette tape, or vinyl record; h. The products which have been got manufactured at the specific order of the customer with their own specifications, colour and design etc.;
6. While returning the product, the customer will have to provide the original bill of purchases, otherwise the product shall not be accepted for exchange or refund;
7. In all the cases, the product is required to be returned to the Company from where it was billed, i.e., Optionone World Marketing Private Limited, Chandmari, Airdhe Road, Near Amrit Milan Hospital, Varanasi UP - 221007, India.
If the customer sends the product at anywhere else, the company shall not be responsible for exchange or refund against such return;
8. No exchange or refund shall be granted if the product is either received in damaged condition or any or more parts or accessories attached to and supplied with the product are found missing. The decision of the Company for exchange or refund shall be final and be binding to the customer also.


Terms and Conditions getting the exchange or refund against the returned goods


1. It shall be the sole discretion of the Company to grant any exchange or refund against the returned goods, either in full or in part and the decision of the Company in this regard shall be final and binding on all.
2. If the returned product after due examination of the product is accepted for exchange or refund either in full or in part, or is not found suitable for any exchange or refund, the Company shall inform you on the mobile number and/or on the email Id as would have been provided by you at the time of placing the order with the Company.
3. If refund or exchange is approved by the Company either in full or in part, necessary shipping charges shall be deducted which had been paid by the Company while supply of the goods. This will be over and above of the shipping cost that the customer shall have to bear while returning back the un-accepted goods. In other words, in case of return of the goods, the customer has to bear the shipping cost of both the original delivery and also on the return of goods.
4. Upon your confirmation in writing on the registered mobile number and or email Id of the Company, the approved amount of refund duly accepted by you shall be credited to the bank account/credit card through which the prepayment was made by you.
5. Upon our making the refund and informing you about the same, if you don’t receive the same in next 48 hours, you may then, contact with your concerned bank or credit card agency. Even then, if the refund is not received by you, then you can contact us with all necessary details within next 5 days of elapse of those 48 hours, at support@optionone.in.
6. If you opt for exchange of the product, and if the Company at its sole discretion approves the exchange then, upon the consent in writing by you the exchanged product shall be shipped to you in next 7 working days of your acceptance.
7. If the customers returning the products wish the obtain gift voucher in place of any exchange or refund, they can do so by informing the Company while returning the product. Subject to the approval of the Company, the gift voucher for the amount determined by the Company and accepted by the customer, shall be sent to the customer, who in turn, can use that gift voucher in making future purchases from the Company, within next one month from the date of that gift voucher.


Shipping and Shipping Costs on the return of products


1. As mentioned above all the products proposed to be returned by the customers are must be returned at Optionone World Marketing Private Limited, Chandmari, Airdhe Road, Near Amrit Milan Hospital, Varanasi UP - 221007, India
2. The Company shall not be responsible for refund or exchange if the goods are returned at the address other than mentioned above.
3. The Company shall also not be responsible for non-receipt of any package of returned goods. This shall be the sole responsibility of the customer to make us deliver the returned goods at their own costs and consequences.
4. The customer shall bear the cost of shipping while returning the goods back to the Company. Therefore, if the package of returned goods is sent by the customers on shipping charges on ‘to pay’ basis, then, such package shall not be accepted by the Company and shall be returned back at all the costs and consequences of the customer.